Webcast Technical Support
PC and Mac Users
This webcast is being streamed to PC and Mac viewers using the Adobe Flash Media Player. To view the webcast on a PC or Mac you should have the free Adobe Flash Media player 10 or 11 installed on your computer. We also recommend watching this program while connected to a high speed Internet connection, wired or wireless.
This webcast is also being streamed to viewers using iPhones and iPads as well as Android and Blackberry devices. No special software is required; simply navigate to the event URL to view the webcast. Before accessing the webcast we recommend you connect your device to a high-speed WiFi network.
Video Player Hangs, "Connecting to Server..."
Some firewalls can block access to live media streams. If you cannot access any video at all, please contact your local IT resources for assistance. It is likely that your organization's firewall is limiting access to streaming media. Our streams are delivered through ports 1935 and 80.
General Connection/Access Problem
Sometimes computers, corporate servers and ISPs cache Web pages. Press F5. Pressing F5 refreshes your connection to the webcast server and re-loads the webcast Web page and related content. This can often resolve a general connection problem. Users on congested Internet connections may experience lower quality video. We recommend using a DSL, cable modem, or T1 Internet connection.
Buffering and Freeze Frames
A congested local Internet connection will result in video buffering and freezing frames. Under very congested circumstances the video may stop streaming but the audio will continue. The video and audio might also start and stop intermittently when Internet connection congestion is experienced.
If you have technical problems during the webcast, contact Flying Colors at (888) 674-1078.