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Employee Assistance Program

At times in our lives, we all have personal concerns that are too difficult to deal with ourselves.

The Employee Assistance Program (EAP) is a free benefit provided by Smith College to help employees work through life's challenges. The program, offered through e4Health, is a confidential and voluntary counseling referral service provided free of charge to employees and members of their family household.


Employees and their dependents are each eligible for six sessions, per issue, per calendar year.* The EAP can help with a variety of issues including: anxiety, grief, communication problems, drinking or drug use, domestic violence, marital/family concerns, mood swings, depression, parenting, stress (at work or home, or financial), work issues, suicidal thoughts and more.

*If you think you may need more than six sessions with a counselor and you have Harvard Pilgrim, you may want to ask e4Health if they can help you set up an appointment with a counselor who is also a Harvard Pilgrim provider. After you have used your six sessions through the EAP you can utilize your mental health benefit through Harvard Pilgrim and continue to see the same counselor. For more information about the Harvard Pilgrim Mental Health Benefit, call (888) 333-4742 or contact us.


To utilize this benefit, call e4Health, at (800) 828-6025, identify yourself as a Smith College employee or dependent, and the staff will help you set up an appointment with a licensed counselor near your home or workplace.

You can call during regular business hours, Monday through Thursday, 8:30 a.m. to 7 p.m. and 8:30 a.m. to 5 p.m. on Friday, or if the matter is more urgent, call anytime, 24 hours a day, even on weekends and holidays.

Additional Resource

e4Health's website also covers a multitude of subjects, from physical and mental health, college planning, automobile and home, financial questions, child and elder care and much more. To log in as a guest, the username is Smith College and the password is guest.

Guide To Elder Care Resources

Many Smith faculty and staff will need to provide care at some point for an aging parent, in-law, partner or loved one. A 2009 survey conducted by the Alfred P. Sloan Foundation at Smith showed that 12 percent of Smith faculty members already spend more than three hours per week on elder care and that nearly half of the faculty are struggling to balance their workloads with the responsibilities of caring for elderly parents.

For more information, visit the Center for Work and Life's Guide to Elder Care Resources.