Smith College Self Service for Mac users is currently unavailable [3/16 11:00am] - ITS has identified a service outage of the software self-service platform for Mac devices. We hope to have the issue resolved within the next 24 hours. If you are attempting to access Mac self-service, please try again after 10:00 am Monday 3/17. We will post updates here.

ITS User Support - User Support is now located in Seelye Hall B8 (basement level). Smith community members should go to the new ITS User Support Center in Seelye Basement (B8) for walk-in support for the following services: OneCards, Smith account assistance, Duo support, computer support and troubleshooting, general technical support, and equipment repair drop-off. (Note that repair pick-up is in Stoddard 203). Hours will remain the same as before. To make an appointment for a technology consultation at the new location, please write ithelp@smith.edu. In addition to visiting us in person in Seelye B8, users are always welcome to submit email and phone support requests by writing ithelp@smith.edu and calling extension x4487 (413-585-4487).

Digital Support - To enter requests for technology-related support, please go to the Request Help page on the Digital Support Site or email ithelp@smith.edu