MAINTAINING HP LaserJet SHARED PRINTERS
Printer service and toner cartridges for all Smith-owned HP laser printers are provided under contract by Toshiba as of 1/1/2024.(Note that inkjet printers are NOT covered by any of our maintenance contracts.)
To request toner or service for HP laser printers and to recycle used toner cartridges, refer to the instructions below. Instructions for Toshiba MFDs service and supplies to be posted in the near future.
Order Toner for HP Laserjet Printers
All network printers are set up for Auto Delivery of toners. You shouldn't need to order toner for an HP network printer. However, if you do need to request toner:
- Locate the white Toshiba label on the printer. Make a note of the Equipment ID # (two alpha characters followed by 3 numeric characters).
Note that if your printer does not have a Toshiba label or Equipment ID #, email ithelp@smith.edu for guidance. Include the type of printer, serial number, and location of this device.
- Call Toshiba at 1-800-724-0864 or email ncentralsupplies@tbs.toshiba.com and provide the Equipment ID # number found on the label.
Request Service for HP Laserjet Printers
Note that for service on an HP laser printer to be covered under Smith's agreement with Toshiba, a toner cartridge for that printer must have been ordered through Toshiba; otherwise your department will be billed for a Toshiba toner without it being shipped.
To request repair service on a Smith-owned HP laser printer:
- Locate the white Toshiba label on the printer. Make a note of the Equipment ID # (two alpha characters followed by 3 numeric characters).
Note that if your printer does not have a Toshiba label or Equipment ID #, email ithelp@smith.edu for guidance. Include the type of printer, serial number, and location of this device.
- Call Toshiba at 1-800-724-0864. A Toshiba representative will need the Equipment ID # found on the label.
- Alternatively, you can request service from Toshiba by emailing ncentral.service@tbs.toshiba.com.
Recycle Used Toner Cartridges - Details coming soon.
For more office-product recycling ideas, see the ITS Green Computing page and the Office of Environmental Sustainability's recycling page for faculty and staff.
