Frequently Asked Questions
Here are the answers to some of the most frequently asked questions about the online Continuing Education courses. If you do not find what you are looking for, please e-mail us at firstname.lastname@example.org or call us at (413) 585-7970 and we will be happy to to respond.
- How do I sign up?
- How much do they cost and how do I pay?
- How much time do I have to complete the course?
- Do classes happen in real time?
- Do I have to watch the course all at once?
- Will I be able to access my course as soon as I register?
- How do I get CE credits? How long until I get them?
- What if my agency will pay for this class -- how do I arrange payment or reimbursement?
- Is there any limit on how many classes I can take?
- Is there any discount if I take more than one course?
- Is there a Smith Field Affiliate discount?
- Are courses available any time or only offered on specific dates?
- Are the courses audio only or audio/video?
- Can I download an audio podcast and listen to it in my car or on my ipod?
- Can I watch or listen to my courses on my iPad/iPod/iPhone?
- Do I complete an evaluation after the course and if so, how do I submit it?
- What is your refund policy?
- What if I want to ask the instructor a question?
- What if I can't remember my username or password?
- What is an Enrollment Key?
- How do I get my Enrollment Key?
- Where do I go for technical support?
- What if I need more time to complete my course?
To register for classes, simply click here. In addition to providing us with your contact information, you will be able to select the courses you would like to take and pay via credit card online. We are not able to accept registration by mail, fax, or phone.
How much do they cost and how do I pay?
Courses vary in price depending on length from $20 for a .5 hour course to $80 for a 5.5-hour course. There is also a non-refundable $5 registration processing fee.
Currently you can pay for courses by MasterCard or Visa through our secure online credit card processing.
Do classes happen in real time?
Classes are not offered in "real time;" you may enter the electronic classroom and listen to/watch your course in any number of sittings if you prefer. However, you must complete the course and submit the evaluation within 30 days of receiving your username and password.
Do I have to watch/listen to the course all at once?
You may enter the electronic classroom and listen to/watch your course in any number of sittings. Longer courses are broken into several sections and all courses have media controls which allow you to play, pause, and review material.
Will I be able to access my course as soon as I register?
Yes! Upon registration you will be emailed an enrollment key which allows you to access your course through SmithOnline. Detailed instructions on creating your username and password, and self-enrolling are located here.
How do I get CE credits? How long until I get them? Continuing Education (CE) credits will be available to you through SmithOnline as soon as you complete your evaluation form. You will be able to print your certificate, as well as have it emailed to you as a PDF.
What if my agency will pay for this class -- how do I arrange payment or reimbursement?
As mentioned above, we are currently only accepting payment by MasterCard or Visa. If your agency does not have a credit card you can use, we suggest you pay using your personal card and ask your agency to reimburse you.
Is there any limit on how many classes I can take?
While there is no limit on the number of classes you may take, please note that the time you have available to complete the course is limited to 30 days from enrollment. If your time is limited, it might be preferable to register for a new course after you have completed the first course.
Is there a Smith Field Affiliate discount?
New in 2013-14, Tuition is waived for all Smith College SSW Field Affilates (i.e. current student supervisors and Field Faculty Advisors.) You will pay only the $5 registration processing fee.
Are courses available any time or only offered on specific dates?
Registraton will be open for this set of courses only until the end of March. You have 30 days from enrollment to complete each course.
Are the courses audio only or audio/video?
All courses are accessible to you in audio format and some are available both in audio and video. Once you enter our electronic classroom you will see which options are available for the course you selected and you may choose the format that best meets your needs.
Note: if the video is not displaying in your browser, try updating it to the latest version or using a different browser.
Can I download an audio podcast and listen to it in my car or on my iPod?
Because course content is the academic property of Smith College School for Social Work, you are unable to download the course as a podcast. Our audio and video are compatible with most computer operating systems, including iPads, iPods, and iPhones. We recommend accessing our test pages for audio and video before registering to ensure that your system is compatible with ours.
Can I watch or listen to my courses on my iPad/iPod/iPhone?
Our audio and video are compatible with most computer operating systems, including iPads, iPods, and iPhones. We recommend accessing our test pages for audio and video before registering to ensure that your system is compatible with ours.
Do I complete an evaluation after the course and if so, how do I submit it?
One of the requirements for receiving CEUs is that you complete the evaluation form. The evaluation form is available online through our electronic classroom, Moodle. You can fill it out and submit it online once you have completed your coursework.
What is your refund policy?
If for some reason you opt to not begin the online course for which you have registered, please email your refund request to: email@example.com. Refund requests will only be honored if no attempt has been made to enter the electronic classroom; once a student logs into the electronic classroom, whether they begin the course or not, we are unable to honor the refund request.
What if I want to ask the instructor a question?
All of our course material is recorded from past lectures and seminars, so the instructors are not currently available to answer questions. However, many of our instructors participate regularly in our on-campus Summer Seminar Series, so you might very well have an opportunity to take a class with them in person next summer.
What if I can't remember my username or password?
To reset your username and password, visit our online lost password page. This page will email you instructions on how to reset your password.
What is an Enrollment Key?
The Enrollment Key is a passcode required by SmithOnline in order to enroll yourself in your online course(s). This passcode is unique for each course in our SmithOnline system. You will not be able to access SmithOnline courses without the enrollment key. You will only need to enter the Enrollment Key once per course in order to enroll yourself.
Where do I go for technical support?
If at any point you have questions or technical needs, please visit our support forum. Note: you will need to enroll yourself the first time you visit this forum. No enrollment key is required.
What if I need more time to complete my course?
You will have 30 days from enrollment to complete your course, which in most cases should be plenty of time. In special cases where you need an extension because of extenuating circumstances, please email the office at firstname.lastname@example.org.