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![]() Slack Service Disruption - UPDATE: As of 2/26, 7:42 p.m., Slack has restored full functionality of core features. Logging in and sending and receiving messages should be working normally. If you're still experiencing issues, please reload Slack using Command+Shift+R (Mac) or Ctrl+Shift+R (Windows/Linux). For assistance, contact ithelp@smith.edu. ITS User Support - User Support is now located in Seelye Hall B8 (basement level). Smith community members should go to the new ITS User Support Center in Seelye Basement (B8) for walk-in support for the following services: OneCards, Smith account assistance, Duo support, computer support and troubleshooting, general technical support, and equipment repair drop-off. (Note that repair pick-up is in Stoddard 203). Hours will remain the same as before. To make an appointment for a technology consultation at the new location, please write ithelp@smith.edu. In addition to visiting us in person in Seelye B8, users are always welcome to submit email and phone support requests by writing ithelp@smith.edu and calling extension x4487 (413-585-4487). Digital Support - To enter requests for technology-related support, please go to the Request Help page on the Digital Support Site or email ithelp@smith.edu |