User Support Center

IT Service Center

The IT Service Center in Stoddard 203 provides telephone, email, and walk-in support for Smith students, faculty, and staff. The technical support analysts in the IT Service Center help users resolve problems with Smith-standard desktop software and web-based services, email, voicemail, printing, and the Banner system.

The ITSC also provides support for desktop computers, local and network printers, telephones and the Smith network.

Contacting the IT Service Center
IT Service Center hours 
Reporting problems when the IT Service Center is closed

 


TO CONTACT THE ITSC:

  • Call x4487 (4ITS) on campus, 413-585-4487 off campus. If the Service Center is closed, leave a voicemail message and we will respond the next business day.
     
  • Send email to 4its@smith.edu anytime and we will respond the next business day. Be sure to describe your problem and include any steps you've already taken to resolve it, whether you're using a Mac or PC, and the best way to contact you.
     
  • Visit us in Stoddard 203 (next to the Computer Store) during our open hours.

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IT SERVICE CENTER HOURS

The ITSC provides the following types of support at the following times:

Days Hours Types of Support
Weekdays 8:00 am - 5:00 pm* Telephone, Email, Walk-in
Weekday Evenings 5:00 pm - 10:00 pm Telephone only**
Weekends 10:00 am - 10:00 pm Telephone only**


* These times apply during the regular academic year whenever the college is open. Note that our regular summer hours are 8:00 AM - 4:00 PM. 

** During our extended hours, the Advantage support pool can assist callers with network and voicemail password problems and basic wireless and printer connectivity issues. Other issues will be escalated to the regular weekday staff the next business day. 

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WHEN THE IT SERVICE CENTER IS CLOSED

To report an ITS service outage when the ITSC is closed, please call 413-585-2490 to be connected to campus safety, who will ask you for more information.

To report a non-emergency computer problem when the ITSC is closed:

  • Send an email message describing your problem to 4its@smith.edu. Be sure to include any steps you've already taken to try to resolve it, whether you're using a Mac or a PC, and the best way to contact you.
     
  • Call x4487 (413-585-4487 off campus) and leave a voicemail message.

In either case, we will respond to your message the next business day.

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